Returns & RMA

Does Newidget.com pay the return shipping cost for defective merchandise?

No, Newidget.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newidget.com, we will replace the item and ship the replacement to you at no charge.

Is it mandatory to have an RMA number in order to return a product to Newidget.com?

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Newidget.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Newidget.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

How do I acquire a Return Merchandise Authorization number (RMA#)?

How do I check the status of my RMA?

Visit our RMA Status page to learn the status of your pending RMA.

How long does it take for Newidget to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is up to 10 business days once the RMA is received and meet all following criteria:
1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

How long will it be before a refund/credit actually appears on my credit/debit card?

It takes us up to 5 business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newidget.com to process your RMA. Newidget cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.

May I exchange my RMA item for a different product?

No. We do not exchange RMA items for different items. We will only replace an RMA item with a an identical replacement item of the same make and model.

Is there a special RMA policy for Bundle Specials?

Yes, and the requirements are as follows: If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied on refunds. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the item’s Refund Policy period.

Why did I receive an email indicating that the item I RMA is no longer available or is backordered?

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.

Why did I receive an email indicating that the serial number of the item I RMA does not match the serial number of the product I originally purchased from Newidget.com?

We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at Newidget.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.