Home > Policy & Agreement
Payment Methods
- Visa
- Mastercard
- Discover
- American Express
- PayPal
- Google Checkout
Shipping Methods
- Standard - 5 to 9 business days + 24-48 hours to process the order.
- Standard Express - 3 to 5 business days + 24-48 hours to process the order.
- All orders require 24-48 hours processing time before shipping.
- Newidget.com does not process orders during weekends.
- No deliveries will be made on Saturday or Sunday.
- Newidget.com does not guarantee same day shipping.
- Newidget.com does not offer International/Canadian shipping options at this time.
- All orders shipped within California will be charged state sales tax.
- Exact delivery times to Hawaii and Alaska cannot be guaranteed.
Sales Tax
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California will be charged applicable sales tax.
Electronic Waste Recycling Act
The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within California.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:
- Greater than 4" and less than 15" -- $6.00
- Greater than or equal to 15" and less than 35" -- $8.00
- Greater than or equal to 35" -- $10.00
Product Testing
Newidget.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Newidget.com does not conduct product testing before shipping any merchandise.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Newidget.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
Newidget.com SATISFACTION GUARANTEE - Newidget.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
- 7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15-day warranty period.
- For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
Software Return Policy
Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Newidget.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Physical Damage Policy
Physical damage to any product purchased at Newidget.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Newidget.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Newidget.com. As a result, Newidget.com will return any physically damaged CPU back to the customer at the customer's expense.
Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Technical Support
Newidget.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Newidget.com.
Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Newidget.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Order status
Newidget.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Newidget.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
Privacy
Newidget.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Newidget.com are updates to any recent orders and/or returns.
Change orders
You may request a change to your order provided the order has not already been charged to your account. Please contact us to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance.
Cancel orders
You may only request an order to be cancelled provided the order has not already been processed or shipped. Please log in to MyAccount. If you paid through Paypal or Google Checkout, please allow 1-2 business days to receive the refund. Otherwise, no charges will be billed to your credit card.
Product listings
Newidget.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Newidget.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Newidget.com are provided as resources to customers looking for additional information and/or professional opinion. Newidget.com does not assume responsibility for the claims and/or representations made on these or any other websites.
Product Revisions
Newidget.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Newidget.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Newidget.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Newidget.com will not be held responsible for product revision changes.
Product reviews
All review submissions are subject to moderation by Newidget.com. Please follow our submission guidelines. Newidget.com moderates all review submissions to ensure that only reviews that offer helpful insight are published. Newidget.com reserves the right to accept or reject any review in its sole and absolute own discretion.
What NOT to include in your submission:
- Profanity, obscenity and other offensive language
- Single-word reviews
- Non product-specific reviews
- Any mention of Newidget.com's competitors by name
- URLs, specific pricing, and specific availability (or other time-sensitive information)
- Experiences with a DOA, defective, damaged or otherwise semi-functional product
- Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight
Purchase Agreement
By accepting delivery of any product delivered from Newidget.com ("Newidget.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Newidget.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Newidget.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Newidget.com.
Satisfaction Guarantee
Newidget.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
- 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
Product Return Procedure
- To return a product in compliance with Newidget.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Newidget.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Newidget.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- Customer is solely responsible for shipping any returned product to Newidget.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Newidget.com's Return Procedure will be breached and Newidget.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
- Newidget.com will not refund to Customer the original shipping charges. In addition, Newidget.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
Warranties; All product sold "AS-IS" or "With All Faults"
Newidget.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY Newidget.com ARE NOT MANUFACTURED BY Newidget.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). Newidget.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. Newidget.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Newidget.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH Newidget.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR Newidget.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
Limitation of Liability
IN ALL CIRCUMSTANCES Newidget.com'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Newidget.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Newidget.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Newidget.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Orders
An order is not binding upon Newidget.com until it is accepted; Newidget.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Newidget.com. You agree to pay the amount(s) due as specified on the invoice.
Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the Newidget.com invoice.
Entire Agreement
These terms and conditions, together with Newidget.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Newidget.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Newidget.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
